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We are conscious that some patients registered at Crabbs Cross Surgery may be affected by current events in Afghanistan. Crabbs Cross Surgery is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.
You can still book routine telephone appointments and order your prescriptions - these will be sent electronically to a pharmacy of your choice. Routine sick notes and paper documents will also be sent to you electronically or by post.
New Shared Care Record delivering better, safer care for all our patients We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients. As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care. It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits. Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential. The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes. The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it. For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record
Type one Opt-out-Form (1).pdf
Do you need non-urgent health advice? Do you want to order a sick note? Please follow this link or use your Patient Access account to contact the practice now. We aim to respond to all messages within 2 working days. Please provide a daytime telephone number and email address if possible. You will also be offered a range of self-care advice where appropriate
If you use any other website from the surgery's website then you will need to read their respective privacy notice.
We take no responsibility (legal or otherwise) for the content of other websites.
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NEW: Social Prescribing at your GP Practice
Are you looking for support or information about benefits, local activities, social events, work and learning opportunities, changes to your lifestyle or are just worried about something in your life? Speak to your GP Practice about having a confidential appointment with our new Social Prescribers who can help you to connect to the support and guidance you need
The electronic prescription service EPS : you can nominate a pharmacy to process your prescriptions, then your GP will send all future prescriptions electronically to that pharmacy, saving you from having to come to the surgery to pick them up.
Remember , if you need any Medical Advice you can dial 111
To contact the out of hours GP service, please dial 111 for free medical advice and to access all appropriate medical services: otherwise speak to your doctors at the Surgery . If you are not sure whether you need to attend the Hospital, follow this link IS A&E FOR ME?
WE NEED PATIENTS TO JOIN OUR PATIENT PARTICIPATION
GROUP - PLEASE ENQUIRE AT RECEPTION
Click these links for information on :
>>> Care Data and the Summary Care Record
>>> How information about you helps us to provide better care
>>> Care Data - Frequently asked Questions
>>>Download Care.Data Opt Out Form
(Site updated 10/09/2021)