Appointments
All GP appointments are on the day unless requested by the GP. Please contact us any morning from 8.30am. All requests will be triaged by the trained healthcare navigator and signposted appropriately.
To book an appointment:
- using our online consultation – Monday to Friday from 8:30am to 6.30pm. Requests will be read by a member of the team within 2 working days
- using the GP online system – Patient Access, Monday to Friday from 8:30am to 6.30pm
- phone us on 01527546610, Monday to Friday from 8:30am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- phone us on 01527544610, Monday to Friday from 8:30am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home Visits
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you are not certain , you can contact NHS 111 to access medical advice
Triage Calls
This is when there are no more appointments left for that morning and you think that you may need to see someone or speak to someone but you do not think that it is an emergency as such. We will call you back as soon as we can after surgery , and see if it can be dealt with by telephone or arrange to see you at a time that is appropriate to the condition .
Urgent Calls
We will always deal with Urgent calls immediately , but please restrict these to genuinely urgent conditions as it means that pre booked patients may have to wait while we deal with an urgent call .