Crabbs Cross Surgery has a number of patients who book their appointments, request repeat medication and can view certain parts of their medical records online. Patient Access have now improved their system to allow parents and Carers to be authorised to all of the above-mentioned functions for children or the people they care for.
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There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Only healthcare staff involved in your care can see your Summary Care Record.
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website
We routinely contact patients by text message to share information and appointment reminders.
If you wish to opt out of this service please contact the practice.
In line with the rest of the NHS, Crabbs Cross Surgery has a Zero Tolerance Policy towards violent or aggressive patients. Aggression includes verbal aggression or threatening behaviour. Any patient behaving in an aggressive or threatening manner towards any member of the Crabbs Cross Surgery team, other patients or visitors, will receive a letter detailing the behaviour and warning they may be removed from the practice list. Any repeat of the behaviour will result in removal from the practice list. An act of violence by a patient to a member of the Crabbs Cross Surgery team, another patient or visitor or damage to Crabbs Cross Surgery property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please either contact the practice manager who will deal with your concerns appropriately. Further guidance and a complaint form can be found by clicking on the following link
We welcome comments and suggestions for improving care or services provided by Crabbs Cross Surgery.These can be given to any member of the Crabbs Cross Surgery team who will pass them to the practice manager for action. We also like to hear if you feel any aspect of your service is working well.
When being examined or undergoing any procedure at the practice the doctor or nurse treating you will ensure that you fully understand and consent to any procedure, immunisation or investigation. They will ensure that you understand the reasons for the procedure and any significant risks involved and ensure that you have enough information to give ‘informed’ consent.
Consent can be implied (eg you offer your arm for a blood test) or expressed (written or verbal).We will endeavour to answer any questions you may have about the procedure honestly and fully.
In the case of children consent for a procedure , investigation or immunisation will be sought from the adult with parental responsibility. If a child is under 16 but has ‘sufficient understanding and intelligence to enable him/her to understand fully what is proposed (known as Gillick competence), then he/she will be legally competent to consent for him/herself. Young people aged 16 and 17 and legally ‘competent’ younger children may therefore sign a consent form for themselves but may like a parent to countersign as well.
Crabbs Cross Surgery is committed to race equality in our workforce and in all our work with and for the public. Our priorities for action include training and staff development to ensure that all staff have the skills and knowledge to put race equality into practice. We encourage feedback from black and ethnic minority service users. To assist us with this work, we need to compile data and you may be asked questions relating to your ethnic origin. If you have any comment on how we can improve our service, please forward these to the practice manager.