In line with the rest of the NHS, Crabbs Cross Surgery has a Zero Tolerance Policy towards violent or aggressive patients. Aggression includes verbal aggression or threatening behaviour. Any patient behaving in an aggressive or threatening manner towards any member of the Crabbs Cross Surgery team, other patients or visitors, will receive a letter detailing the behaviour and warning they may be removed from the practice list. Any repeat of the behaviour will result in removal from the practice list. An act of violence by a patient to a member of the Crabbs Cross Surgery team, another patient or visitor or damage to Crabbs Cross Surgery property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.